Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account/as Amazon Pay balance (in case of Pay on Delivery orders)
As per the company norms, refund is issued only in three cases:
If there is any physical damage to the product. The customer must be able to prove that the damage is from our end or happened during transportation. No refund is issued if the damage happens from the customer’s side.
If the shipped product is different. If there is any change in the received product, the customer is eligible to apply for a refund on submission of sufficient proof as required by the company to verify.
If the received product has expired at the time of receipt.
To generate refund, the product must be returned back and the company should validate the reasons for refund. If the company understands that the request is genuine, refund will be reimbursed through the same payment method. The decision of the company is final.